Frequently Asked Questions (FAQs)

1. What kind of auto parts do you sell?

We offer a wide range of genuine and aftermarket auto parts for various makes and models — including engine components, brakes, suspension, AC systems, transmission parts, lighting, and more.

2. Are your parts genuine or aftermarket?

We offer both genuine OEM parts and high-quality aftermarket alternatives. Each product page clearly specifies whether it’s OEM or aftermarket.

3. How do I know if the part fits my vehicle?

Use our “Vehicle Fitment Tool” or enter your car’s make, model, and year to see compatible parts. If you’re unsure, our support team is happy to help.

4. Do you offer international shipping?

Yes, we ship globally! Shipping costs and delivery times will vary depending on your location and the weight of your order.

5. What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and secure bank transfers.

6. How long will it take to receive my order?

Delivery typically takes 3–7 business days for domestic orders. International shipping may take longer based on your location.

7. Can I return or exchange a part?

Yes, we offer a 14-day return policy for unused and unopened items. For full return details, check our Return Policy.

8. What if I received a damaged or incorrect item?

We’re sorry for the inconvenience. Please contact us within 48 hours of delivery, and we’ll arrange a replacement or refund right away.

9. Do you offer warranty on parts?

Yes, most of our products come with a standard manufacturer’s warranty. Warranty periods vary by item and are mentioned on the product page.

10. Can I cancel my order after placing it?

Orders can be canceled before shipping. Once shipped, our return policy applies.

11. Do you offer bulk or wholesale discounts?

Yes, we offer special pricing for garages, mechanics, and resellers. Contact our sales team at [order@winautospareparts.com] for more info.

12. How can I contact customer support?

You can reach us via live chat, email at [order@winautospareparts.com], or call us at [+971 5541 67363] between 9 AM – 6 PM (Mon–Sat).